Privacy Policy

Effective 08/16/2026

Frontdesk Local, LLC ("Frontdesk Local," "we," "us," or "our") operates frontdesklocal.com and provides customer follow-up and communication services to local businesses. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Information you provide. When you complete a form on our website, request information, or become a client, we may collect your name, business name, email address, phone number, and mailing address.

Information collected automatically. When you visit our website we may collect your IP address, browser type, device type, pages visited, and referring URL through cookies and similar technologies.

Information from our clients. When a business engages us, they may provide contact information for their own customers so that we can send communications on that business's behalf. We process this information solely as a service provider to that business.

How we use information

To provide, operate, and improve our services
To respond to inquiries and provide customer support
To send service-related communications, including SMS and email, to individuals who have consented to receive them
To send administrative notices, invoices, and account information
To comply with legal obligations

SMS and text message communications

If you provide your mobile phone number and consent to receive text messages, we may send you SMS messages relating to your inquiry, your account, or the services you have requested.

Consent to receive SMS messages is obtained through an explicit opt-in checkbox on our web forms. This checkbox is not pre-selected, and consent to receive SMS messages is never a condition of purchasing any product or service.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at [SUPPORT EMAIL].

Phone numbers collected for SMS communication will not be shared with or sold to third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Information sharing with subcontractors performing support services, such as customer service platforms and messaging providers, is permitted solely to provide the messaging service itself. Those providers are contractually restricted from using the information for any other purpose.

How we share information

We do not sell your personal information. We may share information:

With service providers who perform functions on our behalf, such as messaging infrastructure, payment processing, and hosting, and only to the extent necessary to perform those functions
With our clients, where we are processing information on their behalf as their service provider
For legal reasons, where required by law, subpoena, or to protect our rights or the safety of others
In a business transfer, in connection with a merger, acquisition, or sale of assets

Data retention

We retain personal information for as long as necessary to provide our services and to comply with our legal obligations. Client customer data is retained for the duration of the client relationship and deleted within 30 days of termination upon request.

Your choices and rights

Opt out of SMS messages at any time by replying STOP
Unsubscribe from marketing emails using the link in any email
Request access to, correction of, or deletion of your personal information by contacting us at [email protected]

California residents. Under the California Consumer Privacy Act, as amended, California residents have the right to know what personal information we collect, to request deletion, to request correction, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by the CCPA. To exercise any right, contact us at [email protected]. We will not discriminate against you for exercising these rights.

Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our services are directed to businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision. Material changes will be posted on this page.

Contact

Frontdesk Local, LLC
[email protected]
+1 916-806-6618