Effective 8/16/2026
This policy explains how billing, cancellation, and refunds work for services provided by Frontdesk Local, LLC. It forms part of our Terms of Service.
Frontdesk Local services are billed monthly in advance. Your subscription begins on the date of your first payment and renews automatically on the same day each month until cancelled.
The payment method you provide is charged automatically on each renewal date. We will email a receipt for every charge.
Where a one-time setup fee applies, it is charged at the start of the engagement and covers account configuration, workflow deployment, carrier registration, and list import.
Setup fees are refundable in full if you cancel before setup work has begun. Once your account has been configured, setup fees are non-refundable, as the work has been performed.
You may cancel at any time. Service is month-to-month, with no long-term contract and no cancellation fee.
To cancel, email [email protected], call +19168066618, or reply to any message from us. We will confirm your cancellation in writing within one business day.
Cancellation requests must be received before your next billing date to avoid the next charge. Cancellations take effect at the end of the current billing period. You retain full access to the service through the period you have already paid for.
Monthly subscription fees are non-refundable once a billing period has begun, as the service is delivered continuously throughout that period.
We will issue a full refund in the following circumstances:
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds typically appear within 5 to 10 business days.
We do not prorate partial months. If you cancel mid-cycle, service continues through the end of the period you have paid for and no further charges are made.
Where a written performance guarantee is included in your service agreement, the remedy is as stated in that agreement.
Our standard guarantee provides one free additional month of service if the stated review target is not met within the guarantee period. This remedy is a service credit, not a cash refund.
The guarantee applies only where you have provided the customer list and job-completion information described in your service agreement. If we are unable to send messages because that information was not supplied, or because a required carrier or platform approval was denied for reasons outside our control, the guarantee period is extended rather than triggered.
If we terminate your service for breach of our Terms of Service — including offering incentives in exchange for reviews, or requiring us to screen review requests by anticipated sentiment — fees already paid are non-refundable.
If we discontinue a service for our own business reasons, we will refund the unused portion of your current billing period.
If a payment fails, we will notify you and attempt the charge again over the following several days. Service may be suspended if payment is not resolved within 7 days. Suspension does not cancel your subscription; to cancel, follow the process above.
If you believe you have been charged in error, please contact us at [SUPPORT EMAIL] before initiating a chargeback with your bank or card issuer. We resolve billing issues within 5 business days and would much rather fix it directly than through a dispute process.
We may update this policy from time to time. The effective date above reflects the most recent revision. Changes affecting existing clients will be communicated by email and will not apply retroactively to charges already made.
Frontdesk Local, LLC
9509 Grasmeer Way, Elk Grove CA 95624
[email protected]
+1 916-806-6618