Effective 8/16/2026
These Terms of Service govern your use of frontdesklocal.com and any services provided by Frontdesk Local, LLC ("Frontdesk Local," "we," "us," or "our"). By accessing this website or engaging us for services, you agree to these terms.
Frontdesk Local provides customer follow-up and communication services to local businesses. These may include automated review requests by SMS and email, missed-call response messaging, past-customer reactivation campaigns, drafted responses to online reviews, a dedicated tracking phone number, and related communication workflows.
The specific services included in your engagement, along with any deliverables or performance targets, are defined in your service agreement. Where these Terms and your service agreement conflict, your service agreement controls.
Our services are offered to businesses and to individuals acting on behalf of a business. By engaging us, you represent that you are at least 18 years old and authorized to enter into this agreement on behalf of the business you represent.
If you engage Frontdesk Local as a client, you represent and warrant that:
Our workflows request reviews from all eligible customers on equal terms, without screening by anticipated sentiment. This is required by the Federal Trade Commission's Rule on the Use of Consumer Reviews and Testimonials, 16 CFR Part 465, and by the review platforms' own policies.
We will not build, operate, or maintain a workflow that conditions a review request on predicted sentiment, and we may suspend or terminate service, without refund, for any client who requires one or who offers incentives in exchange for reviews.
Messages we send on your behalf include your business name, honor opt-out requests immediately, and are sent within permitted hours. You agree not to instruct us to send messages to any individual who has opted out, to any number obtained without consent, or in any manner that would violate applicable law.
Registration of your messaging campaign with mobile carriers is required before messages can be sent. That registration is performed under your business's legal identity and is subject to carrier approval and timelines outside our control.
Services are billed monthly in advance by automatic charge to the payment method on file. Setup fees, where applicable, are billed once at the start of the engagement.
Service is month-to-month and may be cancelled by either party with written notice before the next billing date. Refunds and cancellations are governed by our Refund & Cancellation Policy.
If a payment fails, we may suspend service until payment is resolved. You are responsible for any fees your bank or card issuer charges.
Our services operate alongside third-party platforms including Google, telecommunications carriers, payment processors, and our software providers. We do not control those platforms.
We are not responsible for changes to their policies, algorithms, pricing, availability, or enforcement actions, including the suspension, restriction, or removal of a business profile, a listing, a phone number, or any content on it.
Any performance target stated in a service agreement is a good-faith estimate based on the information you provide, including your job volume and customer list.
We do not guarantee any specific search ranking, review count, star rating, lead volume, conversion rate, or revenue outcome, except where a written guarantee is expressly stated in your service agreement, and then only on the terms and with the remedy stated there.
Frontdesk Local retains ownership of its workflows, templates, message copy, systems, processes, and any software or configuration developed in providing the services. You are granted a non-exclusive right to the benefit of those systems during your engagement, which ends on termination.
You retain ownership of your business name, marks, content, and customer data. Nothing in these Terms transfers ownership of either party's intellectual property.
You may request an export of your contact data at any time during the engagement. On termination, we will delete client customer data within 30 days of a written request. Access granted to your business profiles will be relinquished on termination.
Each party will keep the other's non-public business information confidential and use it only to perform under the agreement. This obligation survives termination.
Either party may terminate for convenience with written notice before the next billing date. We may terminate immediately, without refund, if you breach the client obligations or compliance sections above, or if your use of the services exposes us to legal or platform-enforcement risk.
To the maximum extent permitted by law, Frontdesk Local's total liability arising out of or relating to the services will not exceed the total fees paid by you to Frontdesk Local in the three months preceding the claim.
Frontdesk Local is not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost business, or loss of goodwill, even if advised of the possibility.
You agree to indemnify and hold Frontdesk Local harmless from any claim, loss, liability, penalty, or expense, including reasonable attorneys' fees, arising from your breach of these Terms, your provision of contact information without required consent, your offering of incentives in exchange for reviews, or your instruction to us that violates applicable law or platform policy.
The services and this website are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Nothing on this website or in our communications constitutes legal advice. You are responsible for your own compliance with laws applicable to your business.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Venue for any dispute is Sacramento County, California.
Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct discussion for a period of 30 days.
We may update these Terms from time to time. The effective date above reflects the most recent revision. Material changes affecting existing clients will be communicated by email. Continued use of the services after an update constitutes acceptance.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
Frontdesk Local, LLC
[email protected]
+1 916-806-6618